Latest News from Lambourn Surgery
Lambourn Surgery Patient Participation Group
Issue 4 2020
Inevitably the COVID 19 virus is at the centre of most healthcare conversations at the moment. However, the picture is constantly changing and the surgery advise that the best source of information is the government advice available in the press and TV. The surgery is rigorously following the Public Health England and Dept of Health guidance on this matter. Information is available on the surgery website, the phone answering message and on a noticeboard in the surgery. They recommend that if individual advice is required then the NHS 111 service be used. Since the phone lines are very busy, they suggest that you will get a faster response from the NHS 111 online service as below.
All surgeries and clinics are running as normal. It’s worth a reminder that the surgery offers both doctor and nurse appointments on two Saturdays per month. This is primarily to help working people attend for routine check-ups and screening. One example of how these appointment slots may be used is for cervical screening (smear test). Currently, in the lower age groups (25-49), the local uptake rate is only 75% which is below the desired target of 80%
Last month we described the essential support that the Surgery Amenities fund provides to the Surgery and we are delighted to announce further news on that front. Using funds raised with support from the PPG, a Blood Pressure machine will shortly be installed in the waiting room. This will enable patients to take their own blood pressure while in the surgery without an appointment. They will be able to produce a print out which can be handed in at reception so that their patient record may be updated.
On the fundraising side, we are grateful and pleased to announce that Phil Wright and his colleague, Emma Grainger, from an Upper Lambourn stables are taking part in a 24-hour sponsored bike ride from Greenwich Observatory, London to Notre Dame, Paris using the “Avenue Verte” route which was established at the time of the London Olympics.
Phil is the racing industry representative on the PPG and they are doing this equally in support of Naomi House Children’s Hospice and the Lambourn Surgery Amenities fund. If you would like to sponsor Phil and Emma, then you can do so through his justgiving web page.
Indeed, if you would like to join them in their adventure then please contact the PPG as below and we will pass on your details.
You can contact the PPG via email; email@example.com or in writing via the surgery office (Bockhampton Road, Lambourn, RG17 8PS) addressed to the Chairman of the PPG.
Issue 3, 2020
Recently surgery reception staff have been trained to assist patients to navigate health and social care services both at the surgery and within the local area. This process is called signposting. When you talk to reception staff they may well ask a few questions about the reason for your request/call/visit. Rest assured they are not being obstructive or nosy but have been trained to help you obtain the most effective and appropriate service. If they have any doubt regarding the urgency or appropriate action then a clinician will contact you to assess further. Sometimes it may also seem that you have to wait an excessive amount of time to see a doctor but this process is designed to ensure that you receive the most appropriate support and indeed may result in accelerated attention by the most appropriate person. Nationwide this approach has shown approximately 5% reduction in GP appointments and thus a reduction in waiting times for patients,whilst still meeting their needs.
For those with access to the Internet then there are also several other ways in which your healthcare needs can be supported. Did you know that through the online services facility you can make appointments, order your repeat prescription and even gain access to your medical records? You will need to register for this service using the form available at reception or from www.lambournsurgery.co.uk/navigator/register-for-online-services/
However there is no need to register to access the Lambourn Surgery website where there is a wide range of health related information. Examples include advice re minor illnesses and guidance regarding travel health. You can even ask for non urgent advice from a doctor or nurse without the need for an appointment. Take a look at all of these facilities on the surgery website. www.lambournsurgery.co.uk
The NHS cannot always provide everything and that is why Lambourn Surgery has had an Amenities Fund for some years. The Amenities Fund is a registered charity and in the past has often funded health care facilities for the surgery and community. Examples have included a contribution to most of the community defibrillators in the Valley. More recently the purchase of a centrifuge for the surgery has enabled a more effective blood testing process enabling blood test appointments to be scheduled throughout the day instead of only during the morning. The application of funds is governed by trustees from the PPG and the surgery and needless to say they are always looking for new sources of funding. Traditionally this has come from contributions from local fund raising activities, benefactors and legacies. If you would like to contribute or know of a potential funding source please contact the trustees via the PPG as below
You can contact the PPG via email; firstname.lastname@example.org or in writing via the surgery office addressed to the Chairman of the PPG.
Issue 2, 2020
We are delighted that our communications initiative appears to have been well received. This news briefing is now included in print publications, community websites and email newsletters throughout the valley. We also have a regular slot on 4LEGS Radio. If you know of any communications medium that would like to include surgery news then please contact the PPG as below. In particular we would like to reach out to those who do not have computer access, so we are happy to provide printed copies for noticeboards, community areas etc.
As reported last month Dr Wanless and Dr Marriage have joined the practice and Dr Wallage has now left. As there have been a couple of changes to our doctors in recent months some patients will now have a different doctor who is accountable for their care. This does not prevent you from requesting a doctor of your choice when you make an appointment. If you would like to know which doctors list you are allocated to please contact the surgery via the contact form on the surgery website. www.lambournsurgery.co.uk
We are now well into the Flu season. Nationally the uptake of the Flu vaccination has been falling, increasing the risk of the spread of the virus. Locally 27% of over 65s and 55% of other eligible adults remain unvaccinated. The uptake amongst pregnant women and those with diabetes is low this year. The national supply issues of the vaccine are now resolved. The vaccination is free and recommended yearly for those most at risk from flu.
• children aged 2 to 9 years old*
• pregnant women
• anyone living with a long-term medical condition
• everyone aged 65 and over
• people with caring responsibilities
If you fall into any of the above groups please contact the surgery as soon as possible to book your vaccination on 01488-72299.
*Please note that school aged children will receive their vaccination at school, only requests for 2-3 year olds need to contact the surgery.
For more information please visit: www.nhs.uk/flujab
Missed Appointments continue to be a cause for concern for our medical team. On average 55 Doctor appointments and 45 Nurse appointments are missed each month. The cost of such lost time is often mentioned in the press but the key implication is the lost opportunity for others requiring appointments. Please help to reduce the number of missed appointments at Lambourn Surgery by letting them know if your appointment is no longer needed. Did you know that you can get text reminders sent to your phone for appointments at Lambourn Surgery? You can sign up for this service by completing a form at reception or online at www.lambournsurgery.co.uk/navigator/change-of-personal-details/. If you are a carer or family member you can receive these reminders on behalf of someone who does not have or is unable to use a mobile phone, please contact reception. The surgery will need the patient’s written consent
If you have any ideas for improving communications or other aspects of the Lambourn Surgery service please let us know. You can contact the PPG via email; email@example.com or in writing via the surgery office addressed to the Chairman of the PPG.
Issue 1, 2020
The Lambourn Surgery Patient Participation Group (PPG) is a group of registered patients who are charged with working together with the practice to help them provide services that meet the needs of the patient population. Their purpose is described as: -
- being a critical friend to the practice;
- advising the practice on the patient perspective and providing insight into the responsiveness and quality of services;
- encouraging patients to take greater responsibility for their own and their family’s health;
- carrying out research into the views of those who use the practice;
- organising health promotion events and improving health literacy;
- regular communication with the patient population.
You will note that many of these objectives concern communication and this is a subject both the surgery management team and the PPG would like to improve. Together we have therefore agreed that the PPG will lead in improving communication with you, the patient population and this article is the first step on this journey.
It is our intention to structure communications with as many of you as possible using various media, including newsletter articles, email, social media and web pages and whatever else that you suggest may widen our audience.
Articles such as this will normally include news about healthcare in our community, key surgery messages and requests for involvement in improvement work being run by the PPG.
This month the surgery welcomes back Dr Sarah Marriage to the surgery team. Dr Marriage was a doctor in training here in 2015. Dr Marriage will be working on Mondays, Wednesdays and Thursdays.
Sadly on another note, Dr Wallage will be leaving us on the 31st December.
Dr Zoe Wanless will be joining the team from 3rd January; working Monday, Wednesday and Friday; she was also a doctor in training here in 2017. If you are a patient of Dr Wallage you will be transferred to one of the new doctor’s patient lists, this does not prevent you from requesting a doctor of your choice when you make an appointment. Please make Dr Marriage and Dr Wanless welcome as they start their careers here in Lambourn and wish Dr Wallage well for his future career.
Please remember to order your repeat medication in good time. The dispensary needs 3 working days to process your requests and in the couple of weeks leading up to Christmas it may take longer as patients order in advance. Please order as follows:
- Requested Monday – ready Thursday
- Requested Tuesday – ready Friday
- Requested Wednesday – ready Monday
- Requested Thursday – ready Tuesday
- Requested Friday – ready Wednesday
We hope that this article gives you a better understanding of how the PPG works with the Surgery and we encourage you to share ideas about how we can help the surgery provide outstanding service. One note of caution however, personal matters and individual complaints should be taken up directly with the surgery. You can contact the PPG via email (firstname.lastname@example.org) or in writing via the surgery office addressed to the Chairman of the PPG.